At Livora, we are committed to ensuring your orders are delivered promptly and safely. Below, you will find details about our shipping process, options, and policies.
1. Processing Time
- All orders are processed within 1-3 business days.
- Custom or personalized items may take an additional 3-5 business days to process.
- Orders are not processed, shipped, or delivered on weekends or holidays.
You will receive a confirmation email with tracking information once your order has shipped.
2. Shipping Rates & Delivery Times
We offer the following shipping options:
-
Standard Shipping:
- Delivery within 5-7 business days.
- Flat rate: £5.99 (Free for orders over £50).
-
Express Shipping:
- Delivery within 2-3 business days.
- Rate: £14.99
3. Free Shipping
We offer free standard shipping on all domestic orders over £50. This offer is automatically applied at checkout.
4. Order Tracking
Once your order has been shipped, you will receive an email with a tracking number to monitor your package’s progress. You can also track your order directly through our website under the Order Tracking section.
5. Lost or Damaged Packages
If your package is lost or arrives damaged, please contact us immediately an orders@livora.co.uk. We will work with the shipping carrier to resolve the issue and may offer a replacement or refund based on the situation.
6. Shipping Restrictions
We currently ship to most countries worldwide. However, there may be some exceptions due to shipping regulations or restrictions.
7. Delivery Issues
Please ensure that your shipping address is correct before completing your order. We cannot be responsible for delayed or failed deliveries due to incorrect or incomplete addresses. If an error is detected after placing an order, please contact us as soon as possible:
Email: contact@livora.co.uk
Address: 91A Cape Hill, Warley, Smethwick B66 4SD